Netflix Customer Service Your issue is: Hello!because i'm in China,so I can't watch Netflix.I have to use an agent.but your website doesn't support bringing it. Yesterday,I just opened your website plan.Can I apply for a refund?Because I can't watch the video pf your website without using the agent,please answer,thank you! You are now chatting with: Leiza M. Netflix Leiza M. Hi there! I can definitely check that for you! Just a quick reminder, your timely response will help me get your issue resolved in the most efficient manner. May I have your email address on the account? You sure Netflix Leiza M. please** You My email address is *****@*mail.com Netflix Leiza M. Thank you! Netflix Leiza M. So regarding refund, per checking on our guidelines, we can process a full refund but we need to cancel your account immediately, that means you can no longer access Netflix unless you restart your membership and you will get charge. Also, this refund may take up to 30 business days at maximum ( not including weekends and holidays ) to receive it back. Should we proceed now? You yes Netflix Leiza M. I just cancelled your account. You are going to receive an email confirming that your account is cancelled. Your viewing history, ratings, recommendations and profiles will be saved for 10 months after cancellation. Netflix Leiza M. We have processed your credit in the amount of 12.99 USD . It may take up to 30 business days at maximum ( not including weekends and holidays ) to receive the refund. recommend sending this transcript to your email after the conversation as reference for the date the credit was initiated. Netflix Leiza M. This is all good now. Any other concerns? You nothing thank you Leiza M. Netflix You're welcome! happy new year! Leiza M. Netflix In case everything comes up in the future, please feel free to visit help.netflix.com. It is our own search engine where you can simply type the KEYWORD of your inquiry or the ERROR CODE and it will show you easy steps to follow.